: Launching "Shop with Videos" content to guide the buying journey [12, 20].
: Using AI for hyper-personalized shopping on the Best Buy app [12, 20]. best buy cio
: Moving away from a binary "build or buy" choice to using APIs and microservices [14, 21]. : Launching "Shop with Videos" content to guide
: Integrating technology to help field agents provide better in-home service [2, 13]. best buy cio
: Notifying customers specifically when items they've viewed go on sale [12]. 2. Operational AI & Data