Many clients report "outrageous" or hidden fees, specifically feeling that protection plans do not offer real savings compared to local repair shops.
Investigative "Secret Shopper" style reports have shown instances where technicians failed to diagnose or fix relatively simple PC issues. 3. Privacy and Legal Issues
Major complaints and lawsuits have alleged technicians secretly recorded customers or mishandled private files, including nude images found during repairs.
Common complaints involve fake emails claiming a "Geek Total Protection" subscription has auto-renewed for high fees (often around $499.99), pressuring victims to call a fraudulent number to "cancel".
Many clients report "outrageous" or hidden fees, specifically feeling that protection plans do not offer real savings compared to local repair shops.
Investigative "Secret Shopper" style reports have shown instances where technicians failed to diagnose or fix relatively simple PC issues. 3. Privacy and Legal Issues best buy geek squad complaints
Major complaints and lawsuits have alleged technicians secretly recorded customers or mishandled private files, including nude images found during repairs. best buy geek squad complaints
Common complaints involve fake emails claiming a "Geek Total Protection" subscription has auto-renewed for high fees (often around $499.99), pressuring victims to call a fraudulent number to "cancel". best buy geek squad complaints