If you follow eBay’s selling practices, you might be covered by eBay’s Seller Protection Policy .

Screenshots of the listing description and all communications with the buyer showing they were satisfied or that they did not read the description.

Essential for items over $\approx$$300–$750 (and often recommended for less).

If you already refunded them (e.g., minus shipping), provide that evidence to show good faith. 3. Seller Protections and "Covered" Transactions

Sellers are often treated as guilty by the bank, making evidence crucial.

Photos of the item being packed, the shipping label, and the sealed package.

If a buyer claims the item was counterfeit or damaged, the bank often sides with them, especially if they have not already filed a return through eBay. 2. How to Fight Back: Documentation is Everything

Reddit users consistently advise that providing a massive, well-documented paper trail is the best way to win. If you receive a chargeback, immediately gather the following: