If the archive is a .zip containing Japanese characters, sometimes WinRAR handles it better, though 7-Zip is preferred for actual .7z formats. 3. Summary of 7-Zip Features for Japanese Files
A file containing Japanese characters often results in garbled file names (mojibake) when extracted on a system not set to Japanese locale. This happens because the archive likely uses an old non-Unicode character encoding (like Shift-JIS/Code Page 932) to store filenames.
7zzs (standalone 7-Zip) can be used without installation. If you tell me: Are you using Windows or macOS/Linux ? Are you using the GUI or Command Line ? I can provide the exact command or steps for your setup. Encrypting and decrypting archives with 7-Zip - Red Hat