Norton.com (2026)

If a legitimate file or website is being blocked, you can request a re-evaluation:

: If a safe email was labeled as "Norton: Suspicious," save it as an EML file and submit it through the Norton Submission form under the "False Positive" category. Troubleshooting and Technical Feedback For technical issues with the software itself: norton.com

: Use the Norton Support Tool to generate debug logs. This helps support agents identify bugs related to your PC's hardware or Windows version. If a legitimate file or website is being

This report outlines the various ways to report security threats, incorrect detections, and general feedback to norton.com. This report outlines the various ways to report

: Before reporting a service failure, check the official status to see if there is a known outage. Managing Your Account If you need to report changes or cancel services: Submit a file or URL to Norton for review

If you encounter suspicious emails, files, or websites, use these direct reporting channels to help Norton improve its protection:

: Submit the specific item through the False Positive portal. You will need to provide your email and a brief description.